出版社:7-09999
出版日期:2005-1
ISBN:9780131423305
作者:DAVID SIROTA
页数:363页
作者简介
Enthusiastic employees far out-produce and outperform the average workforce:they step up to do the hard, even 'impossible' jobs. Most people are enthusiastic when they're hired: hopeful, ready to work hard, eager to contribute. What happens? Management, that's what. The authors tell you what managers do wrong, and what they need to do instead. It's about giving workers what they want most, summarized in the Three-Factor Theory: to be treated fairly; to feel proud of their work and organizations; and to experience camaraderie. Sounds simple, but every manager knows how tough it can be. Nostrums, fads, and quick and easy solutions have abounded in the management literature, but swiftly go out of style when they fail to meet the test in the workplace. The authors provide research-grounded answers to crucial questions such as: Which leadership and management practices can have the greatest positive performance impact? What does employee satisfaction really mean? What's the relationship between employee satisfaction, customer loyalty, and profit? Sirota and his colleagues detail exactly how to create an environment where enthusiasm flourishes and businesses grow.
书籍目录
AcknowledgmentsAbout the AuthorsIntroductionPart I: Worker Motivation, Morale, and Performance Chapter 1: What Workers Want--The Big Picture Blame It on the Young What People Actually Say About Work Three Factors The Evidence How the Three Factors Work in Combination Individual Differences Chapter 2: Employee Enthusiasm and Business Success Making the Connection Tell Us in Your Own Words A Few Leading Organizations Enthusiasm and Business Performance Building the People Performance ModelPart II:Enthusiastic Workforces,Motivated by Fair TreatmPnt Chapter 3:Job Security Justice and Job Security Best Policies and Practices Chapter 4:Compensation Money as Seen bv W10rkers Money as Seen by Employers The Level ofPay Pay forPerformance Strategies for Efiective Compensation Chapter 5:Respect The Heart of Respect Humiliating Treatment Indifferent Treatment The Specifics of Respectful Treatment Physical Working Conditions Status Distinctions Job Autonomy Constrained Communication Day-to-Day CourtesiesPart III:Enthusiastic Workforces,Motivated by Achievement Chapter 6:Organization Purpose and Principles Elements of Company Pride Company Ethics and Business Results Ethics in the Treatment of Employees Getting Practical:Translating Words into Deeds Chapter 7:Job Enablement Ah,Bureaucracy!The Evil That Just Won’t Go Away A Management Style That Works Layers of Management The Benefits ofSelf-ManagedTeams ……Part IV Enthusiastic Workforces,Motivated by CamaraderiePart V Bringing It All Together:The Total Organization Culture-and How to Change ItPart VI Appendices
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