现代旅游英语教程

作者简介

《现代旅游英语教程》是一本指导涉外导游员提高英语交流和会话能力、讲求策略、重视文化差异的导游英语教材。全书由十三个主题、十四个单元组成，内容涵盖：旅游与导游、迎接宾客、入住并致欢迎辞、行程安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等，主要内容外还有附录，所提供的内容全部为国际导游或外事接待人员所必备、须知，旨在培养高素质有文化的高级旅游应用型人才，为高校旅游学院、旅游高等职业学院以及旅游职业培训机构修学国际导游专业的学生，及从事国际贸易、主办国际会议等参与国际接待事务的人士提供实用的导游策略和语言指导。

书籍目录

Unit 1   Tourism & Tour Guides  Warm-up Questions  Situational Dialogues    In the classroom    On the campus    In the classroom  Helpful Sentences    Definitions of tourism    Classification of tour guides    Importance of tour guides' work    Qualities for being a qualified tour guide  Related Strategies    Tips for Taking the Tour Guide Qualification Examination  Cultural Differences    Tour-guide Training  Related Special Terms    Key tourism organizations & associations    Major types of tourist guides    Tour guide training/education & examination  PracticeUnit 2  Receiving Guests  Warm-up Questions  Situational Dialogues    At the airport arrival lobby    At the railway arrival platform    With individual tourists    By the coach  Helpful Sentences    Finding guests    Self-introduction    Giving greetings    Confirming numbers of the tourists/luggage    Moving out of the airport/railway station    Offering help  Related Strategies    A Full Preparation for Meeting Tourists  Cultural Differences    Customs for Greeting People  Related Special Terms    Key tourist services/agencies in China    Types of travel    Tour guide's documentation & tools    Airport & railway station  PracticeUnit 3  En Route to the Hotel & Welcome Speech  Warm-up Questions  Situational Dialogues    A welcome speech    An outline of the welcome speech    General introduction to the city    On-the-way guiding    Hotel introduction  Helpful Sentences    Asking for attention    Self-introduction    Introducing a person to a group    Giving welcomes    Expressing intentions to provide good service    Giving good wishes for a pleasant stay  Related Strategies    A Good First Impression  Cultural Differences    Names & Culture  Related Special Terms    Introducing the city    Introducing a hotel  PracticeUnit 4  Checking in at the Hotel  Warm-up Questions  Situational Dialogues    Group check-in with reservation    FIT check-in    Group check-in with a room change    Walk-in check-in  Helpful Sentences    Before checking-in    Registering the guest    Assigning rooms to the guests    Introducing service  Related Strategies    Check-in at a Hotel  Cultural Differences    Art of Speaking  Related Special Terms    A catalog of room types    Meal plans    Food and beverage department    Front office    Housekeeping department    Recreation department  PracticeUnit 5  Itinerary Planning  Warm-up Questions  Situational Dialogues    Discussing a two-day tour in Nanjing  ……Unit 6  Sightseeing ⅠUnit 7  Sightseeing ⅡUnit 8  Dining at RestaurantsUnit 9  Shopping ExperienceUnit 10  Recreational ProgramsUnit 11  Dealing with Miscellaneous MattersUnit 12  Dealing with EmergenciesUnit 13  Handling ComplaintsUnit 14  Seeing off Guests and Farewell SpeechesAnswers for ReferenceAppendices

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