电话交流技能

作者简介

《电话交流技能》，本书内容涉及商务活动多方面的话题，展示了一个真实的商务活动的面貌。

书籍目录

Unit 1  Receiving and Responding to Calls
1. Opening and Closing* (Telephone Conveatio 1 -5)
2. Identifying Cailer's Needs & Providing Information*
(Telephone Conveatio 6 - 10)
3. Connecting and Traferring Calls* (Telephone Conveatio 11 - 15)
4. Voice Mail & Taking Telephone Messages* (Telephone Conveatio
16 - 20)
5. Providing Information & Explanation (Telephone Conveatio 21
- 25)
6. Delivering Messages (Telephone Conveatio 26 - 30)
7. Dealing with Complaints (Telephone Conveatio 31 - 35)
Unit 2  Making Calls
1. Completing Simple Business Tasks* (Telephone Conveatio 36- 40)
2. Completing More Complicated Business Tasks* (Telephone Conveatio
41 -45)
3. Discussing Business Issues (Telephone Conveatio 46- 50)
4. Establishing Business Relatio (Telephone Conveatio 51 - 55)
5. Seeking Information about Products & Services (Telephone
Conveatio 56 - 60)
6. Seeking Information about Prices & Contracts (Telephone
Conveatio 61 -65)
7. Negotiating with Clients (Telephone Conveatio 66- 70)
Unit 3  The Telephone System
1. The Telephone
2. Landline Telephones
3. Mobile Phones
4. Internet Telephones
5. TelePhone Functio
6. Domestic Telephone Systems
7. International Telephone Systems
8. Basic Telephone Skills and Techniques

图书封面

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