出版日期:2007-12
ISBN:9780470249277
作者:Rob Knapp
页数:127页
作者简介
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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.
书籍目录
ForewordAcknowledgmentsIntroduction Stepping onto the Invisible Bridge:Your Journey toward the ExceptionalChapter 1 The Trouble with Success: The Tyranny of the 80/20 RuleChapter 2 Contact: The Humble Foundation of the Ultimate Client ExperienceChapter 3 Segmentation: The Supernova Non-negotiableChapter 4 Organization: Promises Made,Promises KeptChapter 5 Planning: Inspired ActionChapter 6 Acquisition: Explosive Growth under ControlChapter 7 Leading the Practice: Leaders Developing LeadersFinal Thoughts on Moving ForwardAbout the AuthorIndex