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书籍目录

PART ONE

Lesson One Shopping-Guiding

Lesson Two Reception

Lesson Three Recommendation

Lesson Four Bargaining

Lesson Five Accepting the Payment

Lesson Six Guarantee

Lesson Seven Packing and Shipping

Lesson Eight Delivering the Goods to the

Customers

lesson Nine Changing and Refunding

Lesson Ten Apologies

PART TWO

Lesson Eleven At the Foodstuff Department

Lesson Twelve At the Cigarettes, Wines and Tea

Department

Lesson Thirteen At the photographic Articles

Department

Lesson Fourteen At the Household Electric Appliance

Department

Lesson Fifteen At the Clock and Watch

Department

Lesson Sixteen At the Sports Goods

Department

Lesson Seventeen At the Office Appliance

Department

Lesson Eighteen At the Hardware Department

Lesson Nineteen At the Toy Department

Lesson Twenty At the Garment Department

Lesson Twenty-ne At the Hats and Shoes

Department

Lesson Twenty-two At the Cosmetic Department

Lesson Twenty-three At the Leather Goods

Department

Lesson Twenty-our At the Arts and Grafts

Department

Lesson Twenty-five At the Jewelery Department

Lesson Twenty-six At the Textile Department

Lesson Twenty-even At the Knitting-ool.

Department

Lesson Twenty-eight At the Woolen Sweater

Department

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