我用这几句英文在全世界做生意

作者简介

我用这几句英文在全世界做生意

Doing business all over the word……

就算英文不够好，也能用最简单的英文名，赚遍全世界！

用英文做生意的3大步骤：

Chapter1：建立关系，让客户喜欢你（Building Relationships）

（与客户聊天建立感情；打电话的基本礼仪；接待远道而来的贵宾。）

Chapter2：展现销售技巧，让客户买单（Showing Sales Skills）

（营销高手就是这样介绍产品；借钱谈判有技巧）

Chapter3：维持良好关系，让客户忘不了你（Maintaining Relationships with Customers）

（妥善处理客户抱怨；让客户百分百满意）

书籍目录

Chapter 1 ｜

建立关系，让客户喜欢你

Building Relationships

Unit 1 ︱与客户聊天建立感情 Killing Time with Customers

状况1 令人印象深刻的自我介绍Impressive Self-Introduction

状况2 嘘寒问暖表示关心Expressing Concern

状况3 多多赞美，让客户开心Praising Customers

状况4 分析市场情报，赢得客户信任Market Intelligence Analysis

Unit 2 ︱打电话的基本礼仪 Essential Telephone Etiquette

状况5 接到老外的来电别紧张Receiving a Call from a Foreigner

状况6 请对方留言，稍后回电Leaving a Message

状况7 打电话给大客户要有礼貌Calling to a VIP Customer

状况8 打错电话就要道歉Misdialing a Number

Unit 3 ︱接待远道而来的贵宾

Receiving the Distinguished Guests

状况9 预约见面其实很简单Making an Appointment

状况10 到机场接机要注意细节Picking up at the Airport

状况11 当个尽责的一日导游A Dedicated One-Day Tour Guide

状况12 招待贵宾吃大餐Treating Guests with a Big Meal

状况13 陪客户选购纪念品Buying Souvenirs

Chapter 2 ｜

展现销售技巧，让客户买单

Showing Sales Skills

Unit 1 ︱营销高手就是这样介绍产品

Becoming a Marketing Expert

状况14 靠功能取胜的务实营销Functional Marketing

状况15 把对方捧上天的营销法Pleasing Your Customers

状况16 让对方不买不行的营销法Persuading Customers to Buy

状况17 虚张声势的营销法The Bluff Marketing Methods

Unit 2 ︱价钱谈判有技巧Price Negotiations

状况18 杀价与还价，谈个好价格Bargaining the Price

状况19 签合约要注意细节Signing Contracts

状况20 确认订单和出货事宜 Confirmation of Order and Delivery Issues

状况21 确认付款事宜Confirmation of Payment

Chapter 3 ｜

维持良好关系，让客户忘不了你

Maintaining Relationships with Customers

Unit 1 ︱妥善处理顾客投诉Handling Customer Complaints

状况22 投诉食物品质Complaining about Food

状况23 要求退换货Returns and Exchanges

状况24 投诉货物迟交Complaining about Shipping Delays

状况25 要求产品维修Product Maintenance

状况26 提出索赔与处理赔偿Making/Settling a Claim

Unit 2 ︱让客户百分百满意

Keeping Your Customers 100-Percent Satisfied

状况27 询问客户满意度Asking for Customer Satisfaction

状况28 与客户保持联络Keeping in Touch with Customers

状况29 逢年过节要送上祝福Holiday Greetings

状况30 客户有喜别忘道贺Congratulations

内容概要

Dr. Jason


美国华盛顿大学教研所硕士。


从小热爱英文，2005年赴美深造，目前定居美国。


在美担任华人英语家教，致力编写创新实用的教材。教学方法生动活泼，广受学生的喜爱，并得到「Dr. Jason」的称呼。


不断研发有趣、创新的英文学习法，希望能以多元活泼的学习元素帮助读者学好英文。


着有《图解英语介系词大全》《图解英语会话大全》《我的第一本英文行事历》（懒鬼子英日语）。

Mary Cel Jenny Layson

I am a citizen of the Philippines and has been teaching English in China since 2010. My skill in using the English language started when I first attended school at age 3. Since English is an official language of the Philippines, English has been widely used in my country. My skill has further developed when I worked in American outsourcing companies in the Philippines where we had to undergo extensive trainings to get rid of our native accent and cater the needs of American customers. My passion for teaching English started in 2007. Since then, I have been teaching English as a foreign language.


1983年出生，来自菲律宾。


3岁时就表现出极强的英语天赋，自2010年开始在中国教授英语。


曾任职于美商公司，与美国客户长期交流，拥有标准美式口音。

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