饭店情境英语

作者简介

《中等职业学校饭店服务与管理教材系列•饭店情境英语》作为中等职业学校“饭店服务与管理”专业的英语教材之一，是根据上海市中等职业教育课程教材改革办公室颁布的“饭店服务与管理”专业课程标准以及《旅游涉外饭店星级的划分及评定》的国家标准及其对星级饭店的考核要求编写的。全书以饭店的工作岗位为逻辑线索设计课程，分为前厅、客房、餐饮三大部分。每部分由6-7课组成。每一课均以该部分的某一“主要专业岗位工作人员英语”为课题，模拟该岗位工作人员工作环境，以其员工需要使用英语与外宾沟通方能完成工作任务为引领，以员工与宾客进行有效的沟通必须具备的英语听说能力为依据，编写了2-4篇情境对话。《中等职业学校饭店服务与管理教材系列•饭店情境英语》突出服务工作中必知和应知的常用基础英语的知识内容，注重强化学生英语基本技能，尤其是听、说等技能的综合训练，力求使学生在学习本教材后能初步掌握饭店服务常用英语，从而具备用英语与宾客进行有效沟通，顺利完成宾馆各部门服务工作的职业能力。

书籍目录

Part One  Front Office  　Unit One  English for Reservationists      Situational Dialog One  A Telephone Call Reservation    Situational Dialog Two  Sorry， Our Hotel Is Full      Situational Dialog Three  A Group Reservation      Exercises    　Unit Two  English for Receptionists （Ⅰ）     Situational Dialog One  A Face-to-Face Reservation      Situational Dialog Two  Checking in Guest with Reservation     Situational Dialog Three  Checking in Guest without Reservation      Situational Dialog Four  Checking in a Group     Exercises   　Unit Three  English for Receptionists （Ⅱ）      Situational Dialog One  Changing Room     Situational Dialog Two  Extending Stay    Situational Dialog Three Lost and Found      Situational Dialog Four  Can We Keep the Rooms till Three？     Exercises 　Unit Four  English for Bellmen     Situational Dialog One  Escorting Guest to Room     Situational Dialog Two  Ticket Booking     Situational Dialog Three  Scenic Spots in Shanghai      Exercises    　Unit Five  English for Information Clerks     Situational Dialog One  How Can I Get to the Place？       Situational Dialog Two  Is Mr. Smith in？      Situational Dialog Three  One-Day Tour Service     Situational Dialog Four  Posting Letter for Guest      Exercises  　Unit Six  English for Cashiers      Situational Dialog One  At Foreign Exchange Counter      Situational Dialog Two  Checking Out      Situational Dialog Three  SOmething Wrong with Bill      Exercises 　Unit Seven  English for Operators     Situational Dialog One  May I Speak to …    Situational Dialog Two  My Baggage Is Missing      Exercises  Part Two  Housekeeping  　Unit one    Exercises  　Unit Three  English for Room Attendants （Ⅲ）      Situational Dialog One  Extra Bed      Situational Dialog Two  One More Blanket, Please      Situational Dialog Three  Room Service    Situational Dialog Four  Replenishing Mini-bar     Exercises  　Unit Four  English for Floor Attendants （ Ⅰ ）  　Unit Five  English for Floor Attendants （Ⅱ）  　Unit Six  English for Laundry Clerks Part Three  Food and Beverage   　Unit One  English for Hostesses 　Unit Two  English for Waiters （Ⅰ）  　Unit Three  English for Waiters （Ⅱ）  　Unit Six  English for Banquet Waiters 　Unit Seven  English for Bartenders APPENDIX

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