酒店英语

作者简介

《酒店英语》基于酒店的各种工作情境进行构思、设计和编写，尤其是从提高酒店从业人员的英语交际能力出发，同时兼顾酒店理论知识的提升。全书共分为6章，chapter I为酒店概述，Chapter II～Chapter VI，各章依据工作情景设置相应的几个学习模块，每一模块就是一课，每一课涵盖九大特色栏目。

《酒店英语》为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求，将职业训练贯穿于英语学习中，使他们能够全面提升酒店工作能力。《酒店英语》在内容上涉猎广泛、专业性和实用性强。

《酒店英语》可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书，也可作为酒店、餐馆业员工的培训用书。

书籍目录

Chapter I An Overview of Hospitality Industry  Preamble  Lead-in Activity  Practical Practice  ActivitiesChapter II Front Office and Its Sections  Lesson One An Introduction to the Front Office  Lesson Two Room Reservations  Lesson Three Bell Service  Lesson Four Concierge Service  Lesson Five Check in  Lesson Six Telephone Service  Lesson Seven Business Center  Lesson Eight Cashier's ServiceChapter III The Housekeeping Department and Its Sections  Lesson One An Introduction to the Housekeeping Department  Lesson Two Regular Services  Lesson Three Laundry Service  Lesson Four Personalized Housekeeping Service  Lesson Five Dealing with EmergenciesChapter IV Food and Beverage Department  Lesson One About the Food & Beverage  Lesson Two Taking Restaurant Reservations  Lesson Three Hosting  Lesson Four Taking Orders  Lesson Five Serving Dishes  Lesson Six Bar Service  Lesson Seven Room Service  Lesson Eight Paying the BillChapter V Health and the Recreation Club  Lesson One About the Health & the Recreation Club  Lesson Two Beauty Salon  Lesson Three Gym  Lesson Four Sauna Bath and Spa  Lesson Five Swimming Golf and KaraokeChapter VI Other Services in the Hotel  Lesson One Dealing With Complaints  Lesson Two Shopping附录

图书封面

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