饭店英语

作者简介

饭店英语，ISBN：9787560075457，作者：张文、韩常慧 编

书籍目录

Unit 1  Reservations　Part I   Dialogues　Part II  Reading: Duties ofaReservationist　Part III  Further Reading: A New Way of Hotel ReservationUnit 2 Reception　Part I   Dialogues　Part II  Reading: How to Be a Qualified Front Desk Staff　Part III Further Reading: Types of the Front Desk Staff in HotelsUnit 3 Concierge's Work　Part I   Dialogues　Part II  Reading: Introduction of Concierge's Work　Part III Further Reading: Cultural DifferencesUnit 4 Housekeeping (I)　Part I   Dialogues　Part II  Reading: Duties and Responsibilities of Housekeeping Staff　Part III  Further Reading: Legal Obligations of the Housekeeping Department in AmericaUnit 5 Housekeeping (II)　Part I   Dialogues　Part II  Reading: Duties of the Housekeeping Department　Part III Further Reading: Room Service ProcedureUnit 6 Maintenance　Part  I   Dialogues　Part II  Reading: Responsibility of the Engineering Department　Part III Further Reading: Various Calls to the Engineering DepartmentUnit 7 good & Beverage (I)　Part I   Dialogues　Part II  Reading: Job Categories and Responsibilities in the F&B Service　Part III Further Reading: Greeting and SeatingUnit 8 Food & Beverage (11)　Part I   Dialogues　Part II  Reading: Possible Restaurant Problems　Part III Further Reading: Service of Red WinesUnit 9 Handling Complaints　Part I   Dialogues　Part II  Reading;: Handling Complaints (I)　Part III Further Reading: Handling Complaints (II)Unit 10 Sales Department　Part I   Dialogues　Part II  Reading: How Sales Department Functions　Part III Further Reading: Hospitality Sales Distribution and PromotionUnit 11  At the Business Center　Part I   Dialogues　Part II  Reading: History of the Business Center　Part III Further Reading: Electronic Business Center in Coral Gables,Fla., HotelUnit 12 At the Recreation Center　Part I   Dialogues　Part II  Reading: Fitness Center Services in the Marquette Hotel　Part III Further Reading: The Recreation HotelUnit 13 At the Beauty Parlor　Part I   Dialogues　Part II  Reading: Welcome to Trends Beauty Parlor　Part III Further Reading: Beauty TipsUnit 14 At the Shopping Arcade　Part I   Dialogues　Part II  Reading: Shopping in Honolulu's Hot Spot　Part III Further Reading: Caesars PalaceUnit 15 Checkout　Part I   Dialogues　Part II  Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout　Part III Further Reading: A Rethink for Hotel Checkout Times附录1：英汉饭店常用分类词汇表附录2：2006年度全球酒店集团100强

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